We would need a few days to fully register your profile into our secured Lunch Actually Database. After that we will be matching you with suitable matches that we can find and checking on your availabilities. This entire process would take some time which is around 4 to 6 weeks so do be patient with us.

Your Lunch Actually group profile will also be set up in few days time as well so all you need to go to the www.lunchactuallygroup.com site, use the email that you registered with us to get your password to be sent. You can then view the profile that you created with us.

Once we find a suitable match for you, we would contact you via email, SMS, phone or our Lunch Actually App to let you know. We would share some details of the match and if you say “ok”, we would proceed to coordinate the date for you on a place and time that is convenient for both of you. The coordination process may take some time as well so I hope you would be patient with us. Once we confirmed the actual date, time and place with both of you, we would send you a confirmation email with the details of the date.

A day before the date, we would send you a reminder SMS with the details of the date. Please reply to this SMS as soon as possible so that we are aware that you are reminded and aware of this date and ensure there is no miscommunication on this arranged introduction.

After the date, you should at least receive an email or even phone call for us to collect feedback on the introduction and how it went. You can also login to your www.lunchactuallygroup.com and go to the date feedback form so you can give your feedback as well. Feedback is essential for us to know how the date went and for us to refine the matches as your membership goes along.

We would follow up with you a few weeks later to find out if you are still interested in becoming a member. If you are still not interested, we would then leave it to you to follow up with us should you change your mind.

You would also be part of our newsletter list so we can keep you updated on our latest happenings and promotions. If you do not wish to be part of this list, any newsletter emails you receive would have a safe-unsubscribe option at the bottom and all you have to do is click on it and choose the unsubscribe button. You can also email us directly and we can unsubscribe your email for us as well.

It is Lunch Actually’s policy to deal with all people (even non-clients) with honesty, professionalism, and tactfulness and if our dating consultant was unpleasant in any way when telling you that we do not have the right member database, please let us know immediately so we can take action.

Lunch Actually does not discriminate against any person or category of people. It does not make any business sense that we should “chase away” potential clients as we are in fact turning down higher sales and revenues for ourselves.

However, it is our belief that we should not take money from any client if we cannot give them a satisfactory dating experience with Lunch Actually. Our challenge is that the majority of clients who become part of our database belong to a specific age and societal group. As a result, we’re only able to enroll clients who align with the preferences and criteria set by this database, and the same applies in reverse.

It is the founders’ intention to help all singles of all groups/categories but the peculiarities of dating industry has made this very difficult for Lunch Actually to do so. We are unable to help all categories not because we wish to discriminate against any of them but simply because we do not wish to be unethical and over-promise so that you sign up which some other agencies have no qualms about doing so. Do know that we truly feel sincerely sadness and regret over this limitation of our service and that our co-founder Violet Lim has written a book on this area for women called “Lessons from 15,000 first dates” where we truthfully share the challenges we faced as a matchmaking company.

The good news is we are constantly exploring on how we can help singles in all categories and once we have a satisfactory solution, we would definitely contact you.

This is a commong complaint about face-to-face matchmaking services all around the world. It isn’t possible to offer the services of an introduction service that is genuinely both selective about getting quality members and personal cheaply. Advertising and staff are large costs.

You need to employ skilled and experienced consultants and allow them to invest considerable amount of time in dealing with members on an individual basis.

You also need to spend substanstial amounts of marketing in the quality press, media and the internet to attract the right type of new joiners to grow the database and replace clients that have been successfully matched and have left the database.

Lunch Actually is serious about our matching and we do not believe in making false promises on our matches just to get you to sign up. We would only do matching for you after we properly process and go through your full information and criteria, check it against with the profile and criteria of other potential matches and discuss the match in detail with other consultants before a match is decided upon.

Their Criteria

• The more flexible and open our clients are with their matching criteria do get a higher chance of going out more often than clients with a narrower and limited matching criteria.

• The more open the criteria are, the wider pool of potential matches that we can choose from. This allows us to employ our matching intuition more freely and effectively, and explore more matching probabilities resulting in better suitable matches.

Their Profile

• It a fact that certain type of profiles go out more often than others simply as they are more “in demand” as compared to some other profiles that as a result go out less often.

• ○ If it comes to our understanding that a certain profile and criteria will not go out as frequent as an average profile but we still can find some matches for them, we will let them know before they sign up as we try to manage their expectations. At the end of the day, we leave the decision to the hands of the singles if they would like to join us as a member.

Responsiveness

• Some clients are quicker in replying to our communications than others while some take more time to respond. Hence sometimes even though we found a match for Person A, he or she does not go out till weeks or months later as Person B took a long time to respond to us.

Travel

• Some clients also travel very often and for long periods this makes arranging dates for them more difficult than other people who do not travel as much.

Date Frequency Preference

• Different clients have differing preference for going out on dates arranged by us and even though we found they matches, they only want to go out much later but as a result could slow down the frequency for whomever they are matched with.

Very often, we try our best to find alternative matches if one party is causing the other side to wait too long but if the person is not easy to match, there are limitations on what we can achieve for their frequency of dates.

3 Days Cooling Down Period:Within three (3) calendar days from the date of payment, if you wish to cease your membership, Lunch Actually will return to you the membership fee less the administration fees.

6 Months No Match Policy:If Lunch Actually is unable to find any matches that are within your stated Basic Criteria within a period of six (6) months following the date of our receipt of all the relevant documents stated above, you may request for a termination of the membership and Lunch Actually will return to you the membership fee less the administration fees.This policy shall no longer apply if:

• You have been presented with a match within your stated Basic Criteria

• You have refined your Basic Criteria after sign up

• You have rejected a match within your stated Basic Criteria

• You get married, engaged or attached during the membership term

• You are relocating and/or you are travelling out of the country for the majority of the 6 months period

• You have put your membership on during the 6 months period

All membership fees paid to Lunch Actually are NON-REFUNDABLE and NON-TRANSFERABLE. In the event that your validity period has expired and the guaranteed dates are not completed, Lunch Actually reserves the right to extend the validity period by 1 year or replace or substitute with products and services of similar value within Lunch Actually.

Mode of refund will be by cheque or bank transfer. Refunds will be processed within 8-10 weeks upon final management approval.

For Dating Success Program Packages:1 Month No Dating Program Policy: If we have not delivered any dating program for you within a period of one (1) month following the date of our receipt of all the relevant documents required, you may request for a refund and termination of membership and LA will return to you the membership fee less the administration fees.After you have gone out for the first dating program, all membership fees paid to are non-refundable and non-transferable.

We value our clients’ feedback and every feedback is important to us as we continue to improve our service experience for our clients. Please feel free to come to us and let us know what is wrong with your matches and dates so we can try to take corrective and affirmative action for you. Our listening ears are here for you and you can always contact us via our multiple communication platforms to share with us. It is only through feedback that we can continuously grow to become better versions of ourselves.

As much as we try our best, matching can still have a certain amount of unpredictability. A match could sometimes look great on paper but fair not as well when the people meet while a match that seems average can sometimes lead to fantastic chemistry and connection. We have several cases when members were not successful in all of their earlier dates until the last date in their membership.

Even if the matches are not going perfect for you prior, it is important that you still keep an open mind, positive attitude and be attractive to your dates so that if the right one comes along, you are not caught wrong footed just because your last few dates did not go as well as you hope and waste that opportunity.